This #ProTip comes from Nashville Provider, Kurt Rutkowski.
Inform the Client
Mold and mildew are nothing to play around with. Mold and mildew grow in a warm, damp environment. So if you are allowing your client to use garbage bags, items are at a much higher risk of mold and mildew. To avoid the surprise of mold & mildew on items you’ve picked-up, it’s ALWAYS a good idea to ask clients when you call to schedule if any of their items have any visible (or even odor of) mold or mildew present. It’s especially important to ask this if the pickup is scheduled to take place more than 24 hours after you speak with them.
If the client indicates they may have affected items, you should make sure they know these are hard to remove completely, that the removal process requires bleach & high heat washing. It’s important they are made aware before you begin processing that some items may not respond well to mold & mildew removal methods. I would even confirm this via text, just so you have it is writing, from the client, that they completely understand and would like you proceed. Should any issue or complaint arise, this will help show the client that they did, in fact understand the risk and agree to these processing methods.