This Laundry Care Pro Tip comes from Atlanta, GA Provider, Lisa Judd
You've received several good reviews from your clients what are you doing?
Lisa: I do a number of things to build a good rapport with clients, I always try to be friendly and flexible. I think my clients also trust me to do a great job and go the extra mile for them!
Can you give an example?
Lisa: Sure! I have a client on my roster who is pregnant. She can't exactly carry around big bags of laundry. So, I package her laundry into multiple, smaller bags, instead of packaging all of her items in one relatively heavy bag. She didn't ask me to do this but I think doing little extra things like this helps build a good rapport.
That’s brilliant! What made you think of doing that?
Lisa: I put myself in the client’s shoes. A lot of it is common sense...I just try to be as thoughtful as I can. I recognize that Laundry Care is unique because we focus on making the client’s laundry experience effortless. So, to me that means not only cleaning their clothes, but also providing really good customer service like arriving on time, accommodating their schedules and regularly asking them for feedback.
That’s a great way to put it! And your clients clearly appreciate it.
Lisa: Absolutely! That brings me a lot of joy and satisfaction in my work! It's worth it and it makes my work, WORTH DOING!