This Laundry Care Pro Tip comes from Columbus, OH Provider, Jamie Ruff
How do you keep track of your route, all of your clients, as well as their schedules and laundry preferences?
Jamie: I use Google Calendar to input my regular clients. I can input the information once, set the frequency (weekly/ biweekly, etc.) and it will automatically show up on the calendar so I never need to rely on only my memory.It’s great because I can also enter new clients as they sign up and make schedule adjustments as needed.
How do you remember each client’s laundry preferences and pickup instructions?
Jamie: Google Drive is my FAVORITE tool for keeping track of EVERYTHING! I have a spreadsheet in Google Sheets that has each client’s name, contact info, specific preferences...and ANY OTHER HELPFUL INFO (frequency, preferred communication method, etc).
Is it easy to keep track that way? And does that save you time?
Jamie: It’s SO easy and takes just a few seconds. When I get a new client and discuss their laundry needs I take 30 seconds to enter it into my Sheet. Personally, I like to color code everything to make it easy to see what reminders need sent each day. I even color code the ONE-TIME CLIENTS to remind me to follow-up. Often, they even become regular clients.
Is it difficult to set-up initially?
Jamie: Not at all! From my LC Gmail inbox I clicked the APPLICATIONS icon near the top- left of the screen. I just set up a Google Calendar and Google Drive (for documents and spreadsheets).You can use whatever calendar or notes that makes sense for you. There are tons of other calendar apps and programs can work too...but I like having all my Laundry Care business information in the same place as my LC INBOX. It took just a few minutes, maybe 15 minutes to set to google apps up. The time I save using these tools was well worth that 15 minutes!
Any other organizing tips?
Jamie: I would say consistency has really been the key to keeping me organized. A quick glance at my calendar every day and updating my spreadsheet keeps me on track and saves time. I get to avoid the headache of trying to find the information I need to get all my pick-ups, drop-offs, confirmations….and of course, THE LAUNDRY done! Keep good records has been a lifesaver and helped me build by book of clients!