For Home Office to accurately communicate the areas where we pick up and deliver, we need to know the service radius you cover. You provided this information during the application process by giving us your address + miles radius. It's IMPERATIVE that this information is up-to-date because clients need to know where you will and will not travel to. Ask yourself the following questions periodically to ensure your service area is current:
HOW MANY MINUTES/ MILES?
Most providers choose to travel up to about 20 minutes or 20 miles from their home.
WHERE ARE LIKELY CLIENTS?
Our clients are usually found in densely populated areas, affluent neighborhoods, business districts and near college or university campuses. If you'd like to increase the number of new orders offered to you, consider expanding your service radius.
WHERE DO I ALREADY GO?
Keep in mind what areas of town you already travel to day-to-day. For example, child’s school or extracurriculars, volunteer locations, regular errands, etc.
WHAT ARE MY LIMITATIONS?
Take into account areas you DO NOT wish to travel to. Think about areas which require travel through heavy traffic, long-term construction or toll roads. Consider avoiding areas with potential safety concerns or parking limitations.
SERVICE AREA FAQ:
Q: Am I required to accept any client within the miles radius I submitted?
A: Be as REALISTIC as possible with your Service Area radius. Select the distance you are willing to travel. When a client within your service area signs up, we’ll offer them to you to decide whether to accept or decline their order.
Q: What if there is an area/neighborhood within my radius that I don't want to travel to?
A: If there is an area within your service radius you do not travel to, simply send a quick email to our support team at firstname.lastname@example.org.
Q: What if my service area changes?
A: If your service area changes for whatever reason, simply send a quick email to our support team at email@example.com. They will update your service radius in your provider profile.