Clients choose us over competitors because we promise to provide a completely personalized laundry experience. It says exactly that on our website. To deliver that promise we ask every client to tell us their laundry preferences when they sign-up for service.
It's best, though, NOT to rely solely on the information clients enter on the sign-up form. Clients are typically filling out the form in a hurry and may not take the time to read or complete this part of the form.
Let's go over more about how you might communicate the available options and get the details you need to proceed to processing.
CLARIFY THE OPTIONS
The scheduling call is a good opportunity to ask clients a few questions just to be sure you have all the info you need...
Do they have any allergies to laundry products?
Do they have a scent preference (scented or unscented)?
Is there anything besides collared shirts, blouses and dresses they prefer returned on hangers rather than folded?
Does anything need to be hand washed or air dried?
Do they prefer a certain wash temperature or drying cycle?
Do any items need to be pressed or steamed? *
Are they aware of the standard 48 hour turnaround time or will they need rush service?
* Ironing/ pressing/ steaming, and rush service are available for an extra charge. It's best to communicate the fees associated with services for which an extra charge is assessed before you begin processing.
CUSTOMIZE THEIR EXPERIENCE
During every scheduling call with a new client, it's best to confirm the preferences they’ve stated on the sign-up form. It's a good idea to be certain you completely understand exactly what they are asking of you. You may also want to communicate what you're realistically able to do within the 48 hour turnaround time.
Sometimes clients forget to share or assume you magically know how they would like their laundry processed and returned. Other times, they simply don’t know what processing options are available. That's why it is a good idea to discuss their preferences with them.
If a client mentions they need ironing, rush service or other add-on services, it's best to inform them of the extra fees related to these options. This way they won’t be surprised, and possibly upset when their invoice arrives.
You may want to become familiar with the charges for add-on services so you're able to answer any "on-the-spot questions that may arise. Furthermore, it may helpful to know more specifically how the dry cleaning courier service works and how to report it on the Service Ticket.
As a Provider, it’s your responsibility to ensure these options are offered to each client and understood. It’s also important for you to abide by the client’s preferences. If a client asks for something out of the ordinary, or if you're unsure how to handle a particular request, contact our Support team at or via phone at 614-470-4332.