PICK-UPS & DROP OFFS
It's best to confirm every pickup and drop off with clients the day before they are scheduled. This can be done with a quick text, for example...
”Hello [client's name], Just reminding you about your scheduled laundry pickup tomorrow, [specific day of the week] between [X time -Y time]. When you get a chance, can you confirm you received this message or let me know if you need to reschedule? Thank you,
[Your Name] from Laundry Care”
COACH YOUR CLIENTS
Unprepared clients can really slow you down. You can minimize these occurrences by coaching your client on how to prepare their items for your arrival. For new clients, it may be especially helpful to review this during the Scheduling 1-2-3 call.
THINGS THEY NEED TO KNOW:
Items should be placed in 13-gallon kitchen trash bags for their first pick-up (one-time use clients)
Items should be bagged before you arrive, if possible.
Bags can be filled completely but shouldn’t be overstuffed.
Items that need any special processing should be separated to assure requests are fulfilled.
Items will be delivered within 48 hours from pickup, (except on weekends, holidays and rush orders).
From time to time, established clients may also need gentle reminders of how to ready the laundry for your arrival. Remind them when you send their regular pickup reminder/ confirmation, should the need arise.
PLAN YOUR ROUTE
Pickups and drop offs are relatively straightforward. You pick-up the laundry and return it clean and packaged within 48 hours. It’s simple enough.
There are a few particulars to make this part of your work even more efficient. Try these steps to keep your route hassle-free!
MISSED PICK-UPS/ DROP-OFFS
If a client isn’t around when you show up to pick-up or drop off, they may be charged a missed pick-up or missed drop off fee. It’s a good idea to use your own personal judgment to decide when to assess these fees and when to give someone a break. For instance, you may want to consider waiving for the first (and hopefully LAST) occurrence but charge for a client who has already had a second chance.
To charge the client a missed pickup or missed drop off fee...
Let the client know the reason for the fee and the amount. (Refer to the Pricing Sheet below for the fee amount)
Report this fee by adding Missed Pickup/ Delivery in the Notes section and adding the amount to the Provider payment field on the Service Ticket.
Have a record of the pickup or drop off confirmation you sent prior to the occurrence. This should be the confirmation text from the day before.
See current Pricing Sheet here.
It's best to make your day-to-day pickup and drop off route as efficient as possible. This will become even more essential as your client list grows. An efficient route can not only save you time but money, as well by keeping your fuel costs down. It can also help you stay on schedule, allowing you to arrive at all of your pickups within the prearranged time frame.
There are several smartphone apps that can assist you in the route planning process. One of our favorites is Route4Me, available FREE for both iPhone and Android.
If you prefer more options, check out the available routing apps found within your iPhone /Android store.