When clients sign-up for service, they EXPECT to hear from their local Provider RIGHT AWAY, typically within normal business hours that same day. A prompt response to every NEW ORDER is a crucial part of the top-notch service Laundry Care offers. That’s why it’s important to understand exactly how clients are offered and your role in the new order process.
How New Order Notifications Work:
In most cases, you are the first person the client speaks with so prompt response to a dispatch is imperative to a positive Laundry Care experience.
"Your Area" Defined
Your Service Area includes every address within the selected radius you identified during the application process. It is important to keep the list of your service accurate and up-to-date at all times. This allows us to provide accurate information when a client signs up on the Laundry Care website. If an address is within the radius you selected, clients and Support will assume you're able to serve that location.
Please let Home Office know if your service area/ radius changes or if you reached capacity (not accepting NEW clients). You can update Support via email at or by completing the form below:
Keep Info Updated!
Be sure to keep your contact information up-to-date. The phone number you provided on your application will be used by Support for new client notifications.
A client in your area SIGNS UP for service.
You’ll RECEIVE a notification via text (with the order info), asking you to "ACCEPT" or "DECLINE".
REVIEW the order details (i.e. address, estimated number of bags, and frequency)
Decide and RESPOND - "ACCEPT" or "DECLINE".
You must respond to the text "ACCEPT" or "DECLINE". If accepted, the client will be assgined to you. If declined, please include the reason.
If you accept the new account, CALL the client as soon as possible to confirm their pickup/delivery day and time.